Privacy Policy

Information We Collect

We may collect the following information:

• Personal identification information (name, email address, telephone number)
• Demographic information (postcode, preferences, interests)
• Medical information relevant to your treatment, disclosed during consultation
• Booking and appointment history
• Information you provide via enquiry forms, email or telephone

How We Use Your Information

We use the information we collect to:

• Manage your bookings and appointments
• Provide the treatments and services you have requested
• Communicate with you about your bookings, results and aftercare
• Send occasional updates, offers or news about our services (where you have consented)
• Improve and develop the services we offer
• Comply with legal and regulatory obligations

We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.

Medical Information

As an aesthetics and SPMU practice, we may collect sensitive personal data including medical history and health information as part of the consultation and treatment process. This information is collected solely to ensure your safety and to provide appropriate care.

Medical information is stored securely, treated as strictly confidential, and will never be shared with third parties without your explicit consent, except where required by law.

Data Security & Storage

We are committed to ensuring your information is secure. We have implemented appropriate physical, electronic and managerial procedures to safeguard and protect the information we collect.

Client records are stored securely and are only accessible to Alexandra Brooker. We do not store payment card details.

We will retain your information for as long as necessary to provide our services and to comply with our legal obligations.

Cookies & Website Data

Our website may use cookies to enhance your browsing experience. Cookies are small files placed on your computer that help us understand how you use our website, so we can continue to improve it.

You may choose to decline cookies through your browser settings. Doing so will not prevent you from accessing our website, though some features may not function as intended.

Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Object to or restrict the processing of your data
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies and we are not responsible for their content or practices. We encourage you to review their policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend checking this page periodically to stay informed.